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Privacy Policy

Privacy Policy

This Privacy Policy explains how Kobe Printworks handles personal data in connection with its photo and art printing services, including inquiries, file review, test prints, production, and collection arrangements. It applies to the website and related studio communications for users in Japan and other visitors who interact with the site.

Terms of ServiceContact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where we rely on your consent for a specific activity, you may withdraw that consent for future processing.

Available rights depend on the nature of the data and the applicable law.

To make a rights request, provide enough information for us to identify the relevant record and confirm your identity where necessary. We may ask for additional details before responding, and we will handle the request within a reasonable period under applicable law.

Requests are reviewed before action is taken to protect privacy and prevent misuse.

Retention periods depend on the type of record and the reason it was collected. Order, consultation, and production records are kept for the period needed to manage the project, handle follow-up, and meet accounting, tax, or legal obligations. When data is no longer required, we delete it or anonymize it where appropriate.

We keep information only for as long as needed for the stated purpose or legal recordkeeping.

The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or other appropriate communication channels.

We may revise this policy when our practices, services, or legal obligations change.

Contact Information

Privacy email
[email protected]
Telephone
+81 90-1031-1962
Mailing address
御影山手2丁目 7-6, 神戸市, 兵庫県, JP, 658-0065
Privacy inquiries

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
Processing category

How We Use Data

We use personal data to respond to inquiries, review image files and print specifications, prepare quotes, manage test print and production steps, arrange payment and collection, provide status updates, maintain records, improve site performance, and comply with legal and accounting obligations. We may also use limited technical data to secure the site and diagnose operational issues.

Processing is limited to the purposes needed to operate the studio and the website.
Third-party sharing

Service Providers

We may share personal data with payment processors, delivery or collection support providers, hosting and technical service providers, and other operational partners that help us run the site and fulfill orders. These parties are expected to handle data under appropriate confidentiality and security obligations and to use it only for the services they provide to us.

Service providers receive only the information needed to perform their assigned functions.
Disclosure framework

Legal Disclosure

We may share personal data when necessary to meet legal obligations, respond to lawful requests, protect our rights, or address security, fraud, or misuse concerns. We may also disclose information where needed to establish, exercise, or defend legal claims.

Disclosure may be required to comply with law, court orders, or lawful requests from authorities.

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may collect contact details, order and consultation information, file uploads, image specifications, proofing notes, payment-related records, collection details, and technical data such as device and usage information. For print projects, this can include the content you submit for review and production, together with any instructions needed to complete the requested service.

The categories of data collected depend on the inquiry, order, or studio appointment.
02 · Sources

How We Collect Data

We receive data when you send an inquiry, upload files, book a consultation, approve a test print, or place an order. We also obtain limited information from your browser or device when you visit the site, and we may create internal records from studio communications, production steps, and collection arrangements.

Information comes from direct submissions, service communications, and basic site interactions.
03 · Cookies

Types of Cookies

Our site may use essential cookies to support page functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.

We use only the cookie categories needed for site operation and measurement.
04 · Controls

Cookie Controls

You may manage cookies through your browser controls and, where available, through site settings. Disabling some cookies may affect basic site functions, saved preferences, or the ability to complete an inquiry or booking process.

Browser settings can usually be used to limit or remove cookies.